New England restaurant, Pub
Food & drink
Vibe
Chicken fingers
Beer
Chicken Wings
Burger
Chocolate brownie
Steak
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Menu 6
Went there with my wife to have supper around 6 o’clock at 4/18/24 food was cold and not cooked enough,potato skins were burnt.The only thing that they had going for them was the popcorn 🍿 the service took forever waitress was nice but for what we had to pay it was definitely not worth it specially for a raw bacon Cheeseburger when you ask for medium well🤦♂️ oh and I had to ask for the fries that come with it waitress stated that no I ordered coleslaw and not the fries.See slip where clearly says fries french and burger medium well.Take the extra drive to the Brattleboro, Vermont location it’s worth it.
Owner response
This is absolutely not our standard! We are so sorry you were disappointed. We know you have choices when dining out, and we have to earn the opportunity to be your first choice! With that in mind, we are committed to fixing this situation and making it right for you. Please write to us at 99GuestRelations@99restaurants.com with your phone number and the location you're speaking of.Again, we are sorry about your recent experience and hope to hear from you soon.
Love it! The experience was awesome.Our server Alexis was the best.She was friendly and attentive.When she realized that my wife didn't like her food ( she thought it was too salty) she advised the manager and the made thing right.Both the manager and Alexis went a ove and beyond to make us feel welcomed. Next time we are up in Northern Mass.We will make sure to stop again.
To start, it was soooo cold inside my teeth were chattering and I over heard another party complain about it.It was so cold it was painful. I'm on a diet and frankly ALL restaurants in America serve way too big a portion on our plates.But to 99's credit they put the calorie amount next to every dish.I opted out of the fries and Cole slaw, just wanted the wrap.It was huge and alone it was 780 calories.French fries 1000 calories and the coleslaw was I think 80.The waitress gave me the nastiest look and shook her head at me, stood there and questioned my choice.Was not a fan of that behavior. The wrap was so good and huge.I'd order it again in a hot minute and probably will.But that waitress and her attitude needs to be in check.Give the customer what they want with a smile and voice your opinion out of range, like in the kitchen or break room.
Owner response
Thank you, Cindy, for taking the time to share your experience with us.We appreciate your feedback on the portion sizes and the calorie information next to each dish, as we aim to cater to various dietary preferences.It's great to hear you enjoyed the wrap! However, we're concerned about your experience with our team member, as providing a friendly and respectful service is our goal.Please reach out to us at https://www.99restaurants.com/contact-us/ so we can address your concerns directly.We look forward to serving you again!