#1 Mongolian BBQ

Hi Amie, Thank you and your family for dining at our restaurant yesterday, and i am the cowboyhat who served your group of 11, and i am the owner of #1MongoliqlanBBQ.
I am very sad to read your comment because you were not happy about the tips.
I apologize about that.
As the owner of the restaurant, i will take the blame for this unfortunate mistake.
But to be clear in this matter so that those who read your comment will have a better understanding of the issue so that there will be no unnecessary misunderstandings in the future.
We do business with local customers mainly and of course we build our restaurant value based on transparency, quality, and ethics.
And that is why over the years we have always been the best restaurant in idaho.
Your case of adding $10 tip after we added 18% service charge to the bill was a misunderstanding.
There have been many cases in the past, many customers although we have added 18% service charge to the bill, they still give extra tip to show their gratitude for our service.
And your case happened exactly the same, we wrote on the bill that we will add 18% gratuity and you know that.
We cannot arbitrarily do anything wrong with your hard-earned money.
In this case, we thought you were generous, kind and gave us extra money because of Father's Day.
Sorry for this unnecessary misunderstanding that made you unhappy, and I am unhappy too.
I will refund you all the tips you gave us and I will have to do it for our integrity.
Can you give me your phone number so I can contact you.
And the fact that I said there were 2 people who have not paid because of you made me very confused.
When I wrote the bill, you said you paid for 5 people, but when I counted the bill, you said you only paid for 3 people.
Because it was so chaotic at that time, I thought the other 2 people hadn't paid yet.
But after I checked again, they had paid in full and I apologized to your husband for this incident. Once again, I apologize for this misunderstanding.
Thank you.

Hi Katelyn, Thank you for dining at our restaurant and for letting us know what you think of your experience.
We are glad that your comments show that our staff work hard and are attentive.
If there is anything that is not good in our service, we will fix it and make it better.
We appreciate that.

Hey there, Kevin! We apologize for the unpleasant experience.
We took you your water after seating you, we arent sure if you are complaining about that or just giving a list of events.
We apologize for not giving you instructions, you seemed pretty familiar with the process (to the point you even got a seperate bowl for your sauces, as we recommend ;)) so we didnt see the need to.
The booth we sat you in does have some wear on the vinyl/leather and we do apologize for that too, but it was the only place we were able to seat you.
However, the booth did have two sides to it, the other side still in excellent condition, why didnt you sit there? Note: Being a Mongolian BBQ service is pretty straightforward, we see nothing wrong with how we served you and upon asking your server you seemed pretty upset from the moment you came in.
We ask that you take some time and reflect and give us an honest review without any strong emotions inhibiting you.
Once again we apologize and we strive to do better every time! - Noah :)